After a mistake that left a customer with over $10 million, Crypto.com was once again in the spotlight. Although this isn’t the first time crypto exchanges have sent users incorrect amounts by accident, one thing stands out in this case: how long it took the company to realize the mistake and the fact that the money was gone long before it was realized.
How it happened
According to the Herald Sun, Australia, Thevamanogari Mivel was the woman who received the money. They found that Manivel was expecting a $100 refund in May 2021, but she ended up with $10 million after making a mistake. Further inspections revealed that the person who processed the refund made the mistake of entering Manivel’s telephone number instead of the $100 actual refund.
The result was that the Australian woman had to have $10,474,143 in her bank account. The mistake was made in May. Seven months later, the company discovered the error in December 2021. Manivel didn’t notify the crypto exchange and continued to spend the money.
The error was discovered by Crypto.com after an audit of the crypto exchange was conducted at the end. But, when they checked Manivel’s accounts, the majority of the money had already been transferred to other accounts.
Crypto.com failed to convince Manivel to repay the money and has now taken out a lawsuit against Ms. Gangadory. After Gangadory failed to appear in court, Judge James Dudley Elliot ordered that the luxury home be demolished and that Gangadory pay $1.35m to the crypto exchange with interest at $27,369. Judge Elliot says Gangadory can always contest this order to “set aside” the default judgment.
Manivel’s location and if Crypto.com was able to contact her are not mentioned. Although the exchange applied to freeze Manivel’s account, most of her money is now gone.